Privacy disclaimer

BV James & Napoleon is an organization responsible for the exploitation of the James Ensor House and Fort Napoleon. Toerisme Oostende vzw assists as a partner in aforesaid exploitation.

We are aware that you place your trust in us and we therefore think it is our responsibility to protect your privacy. On this page, we inform you which data we collect, why we collect them and how we use them to improve your user experience. You will better understand how we work as a result.

BV James & Napoleon respects the privacy of all the users of its website and ensures that the personal information you provide to us is treated confidentially.



1. Why do we collect data?

In order to execute our activities to the best of our ability and to keep you informed of fun events we are happy to send you relevant and up-to-date newsletters. Based on your detailed preferences, we can tailor the information we will send you. 

Request via a form

For easy processing of (contact) requests, the information submitted is also stored on the website. You can view these data at any time or have it deleted by sending an email to

2. Which data do we collect?

We may store messages when you send us an e-mail or other messages. We may sometimes request your personal information as it is relevant for the situation. This allows us to process your questions and reply to your requests. The data are stored on our own secure servers at BV James & Napoleon or on the servers of a third party. We will not combine these data with other personal information we have.

We collect:

  • data pertaining to your behaviour on the website to offer you a more personalised service
  • contact details: e-mail address, name, date of birth, phone number and postal address
  • behavioural data on the website
  • company data, including the number of employees, job title of the employee
  • information about the device you used to access

3. Cookies

We collect data for research purposes to gain a better insight into our customers and be able to tailor our services accordingly.

Our website uses “cookies” to analyse how you use the website. The information generated by the cookies about how you use the website may be transferred to the secure servers of BV James & Napoleon or the servers of a third party. We use this information to keep track of how you use the website, to draw up reports about website activity and offer other services pertaining to website activity and internet use.

By default most browsers accept cookies but you can change the settings to refuse all cookies or to indicate when a cookie is sent. Please note that some functions and services may not work as they should if cookies were disabled in your browser, both on our and other websites.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your preferences (such as your language) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

All cookies on this site are anonymous, which means that no personal data is stored or sent to third-parties.

1. Functional cookies

has_js: placed by Drupal. Remembers if your browser supports Javascript.
JSESSIONID: makes sure the site loads as fast as possible through an application called New Relic.
__newsletter: makes sure you only see the newsletter popup once.

2. Analytic cookies

These cookies register which sites you visit and what links are clicked. They enable us to optimise the website content.

_ga, _gat en _gid: used by Google Analytics to track the amount of visitors.
fr: set by Facebook to optimise the Facebook ad results.

How can you remove cookies?

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

4. Purposes

We do not collect or use information for other purposes than the purposes set out in this privacy policy unless we receive prior permission from you for this. This data is used:

  • for personalised marketing
  • to inform you about new, future actions and promotions
  • to answer your questions more quickly
  • to establish a connection with other social networks
  • to conduct audience research
  • to inform you of upcoming events or new information

5. Third parties

This information may be shared with a third party. We only do this in the framework of the regular activities of BV James & Napoleon. The processing and storage of this information is determined in close consultation between both parties. In some cases, the information may also be shared in-house. Our employees and all the parties we work with must respect the confidentiality of your information.

6. Authorities

We may share personal information, including the content of your communication to:

  • to notify the authorities about certain elements in the personal information you provided
  • to detect fraud
  • to reply to legal proceedings, including law enforcement.

7. Children

We store information that is needed to identify the child for specific child-oriented activities. This include the child’s name, the address and phone number of the (grand)parents, custodians or supervisors. This information is stored for up to one year after the event to facilitate new registrations.

8. Changes

This privacy statement is geared to the use of and the possibilities of our site. Any adaptations and/or modifications of this website may give rise to modifications of this privacy statement. That is why we recommend that you regularly review this privacy statement.

9. Choices regarding personal information

We offer all our visitors the opportunity to review, modify or delete all personal information they provided us at one time.

10. Adapt/unsubscribe communication

Kindly contact us if you wish to adapt your personal information or wish to have it deleted from our databases. You can find our contact details below.

11. Questions and feedback

We regularly check our compliance with this privacy policy. Kindly contact us with any questions you have about this privacy policy at:

BV James & Napoleon
Monacoplein 2
8400 Oostende
+32 (0)59 70 11 99